Privacy Policy

Last updated: 20 May 2026

Privacy Policy

Last Updated: 20 May 2026

Vanilla Atelier (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from Vanilla Atelier.

If you have any questions, please contact us at:

Email: info@vanillaatelier.co.uk

1. Information We Collect

We may collect and process the following personal information:

Information You Provide

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through third-party payment providers)
  • Any information submitted through contact forms or customer support enquiries

Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited
  • Time spent on the website
  • Referral URLs
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and services
  • Provide customer support
  • Communicate regarding orders or enquiries
  • Improve our website and customer experience
  • Prevent fraud and unauthorised transactions
  • Send marketing communications (only where legally permitted)

3. Payment Processing

Payments are processed securely through trusted third-party payment providers.

Vanilla Atelier does not store full payment card details on our servers.

4. Third-Party Services

We may share limited personal information with trusted third parties where necessary to operate our business, including:

  • Payment providers
  • Shipping and courier companies
  • Fulfilment and logistics partners
  • Website hosting providers
  • Marketing and analytics platforms

This may include third-party fulfilment providers such as Tapstitch for order processing and shipping.

These providers only receive the information necessary to perform their services.

5. International Transfers

Some third-party providers may process data outside the United Kingdom or European Economic Area.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

6. Marketing Communications

If you subscribe to our mailing list or opt into marketing, we may send you:

  • Product updates
  • Promotions
  • News and marketing emails

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us at info@vanillaatelier.co.uk.

7. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and usage
  • Remember user preferences
  • Support advertising and remarketing campaigns

You can manage or disable cookies through your browser settings.

8. Data Retention

We retain personal information only for as long as necessary to:

  • fulfil orders,
  • comply with legal obligations,
  • resolve disputes,
  • and enforce our agreements.

9. Your Rights

Under applicable UK data protection laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw marketing consent
  • Request data portability

To exercise any of these rights, please contact:
info@vanillaatelier.co.uk

10. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.

However, no online transmission or storage system can be guaranteed completely secure.

11. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Vanilla Atelier
Email: info@vanillaatelier.co.uk