Terms & Conditions

Last updated: 20 May 2026

Terms & Conditions

Last Updated: 20 May 2026

Welcome to Vanilla Atelier (“we”, “our”, “us”). By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

1. Company Information

Vanilla Atelier
Email: info@vanillaatelier.co.uk

2. Products & Availability

We aim to ensure all product descriptions, images, and prices are accurate. However:

  • Colours may vary slightly due to screen settings.
  • All products are subject to availability.
  • We reserve the right to discontinue or modify products without notice.

We reserve the right to refuse or cancel orders where necessary, including in cases of pricing errors or suspected fraudulent activity.

3. Pricing & Payments

All prices displayed on our website are in GBP (£) unless otherwise stated.

We accept secure payments through approved payment providers available at checkout. Orders will only be processed once payment has been successfully received.

4. Shipping & Delivery

We aim to dispatch orders promptly; however, delivery times are estimates and not guaranteed.

Vanilla Atelier is not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Weather disruptions
  • Incorrect delivery information provided by customers

Customers are responsible for ensuring shipping details are accurate at checkout.

5. Returns & Refunds

We offer returns within 30 days of delivery.

To qualify for a return:

  • Items must be unworn, unused, and in original condition
  • Tags and packaging must be intact
  • Proof of purchase is required

Non-returnable items may include:

  • Sale items
  • Gift cards
  • Personalised or custom-made products
  • Earrings or intimate items for hygiene reasons (if applicable)

Return Process

To initiate a return, please contact:

info@vanillaatelier.co.uk

Customers may be responsible for return shipping costs unless the item is faulty or incorrect.

Refunds will be processed to the original payment method once the returned item has been inspected and approved.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Supporting photographs where possible

We will work to resolve the issue promptly.

7. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product designs
  • Text
  • Graphics
  • Branding

is the property of Vanilla Atelier and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

  • Use the website unlawfully
  • Attempt to interfere with website security
  • Submit false or misleading information
  • Use our content without permission

We reserve the right to restrict or terminate access where misuse occurs.

9. Limitation of Liability

To the fullest extent permitted by law, Vanilla Atelier shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Delays beyond our control
  • Website interruptions or technical issues

Nothing in these Terms excludes rights provided under UK consumer protection law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will take effect immediately upon posting on the website.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions regarding these Terms & Conditions, please contact:

Vanilla Atelier
Email: info@vanillaatelier.co.uk